Frequently Asked Questions AHCFOOD?

Where is your company located?

The headquarters of AHCFoods is located in Isfahan, Iran, and it has various warehouses across the country.

What are your business hours?

SAT –THU 8:00-18:00 IRST (GMT+3:30) Friday is the weekend in Iran, but we are always responsive to our customers on WhatsApp and email

How can we place orders?

For optimal service, we recommend submitting your order via email

What is the validity period of your pricing?

Prices vary based on quantity, payment, and shipping terms. Therefore prices are quoted based on requests. All prices are subject to our final confirmation unless otherwise mentioned in the quotation. Mostly all prices are valid for three calendar days.

What are your shipping terms?

For truffle mushrooms, our default shipping option is air freight to ensure optimal freshness upon delivery. Should you require different shipping methods, we are flexible and can arrange for sea freight, courier services, or postal parcels as per your request.

What are your minimum order quantities?

We do our best to deliver the goods at the lowest possible price to our customers.it is better to check the minimum order quantity with our sales experts case by case.

What is the lead time for dispatching shipments, and what is the expected timeframe for delivery?

The transit time for orders can be influenced by numerous factors, including the type of order, the total quantity, the assortment of products in a single shipment, the chosen shipping method, and any hold-ups at customs when arriving at the destination. Generally, we are able to dispatch orders within 1 to 2 weeks from when the order is placed.

How does AHCFOODS ensure the quality of its exported products?

Quality is at the heart of everything we do. We maintain strict quality control from farm to shipment by working closely with our growers and conducting thorough inspections to meet and exceed international standards.

Can I visit AHCFOODS facilities or farms?

We welcome visitors who are interested in learning more about our process and sustainable practices. Please contact us to arrange a visit and see firsthand how we operate with care for the environment and our products.

What is AHCFOODS's return policy?

Customer satisfaction is paramount. If you're not satisfied with your purchase, please contact us within a specified timeframe to discuss returns or exchanges, subject to our terms and conditions.

How are AHCFOODS truffles and foods preserved during transport?

We use state-of-the-art packaging and preservation techniques to ensure that our products maintain their freshness and flavor from the moment they leave our facilities until they arrive at your door.

How does AHCFOODS ensure fair pricing for its farmers?

We engage in direct trade practices, which allows us to pay our farmers fair prices that reflect the true value of their hard work and high-quality products.